At 3-Zee, your satisfaction and your baby’s safety come first.
✅ Return Eligibility
You may request a return or exchange if:
- The product is damaged, defective, or wrongly delivered
- The product is unused, unwashed, and in original packaging
- The request is made within 7 days of delivery
⚠️ For hygiene and safety reasons, certain items cannot be returned.
❌ Non-Returnable Items
The following items are non-returnable unless damaged or incorrect:
- Opened baby hygiene products (diapers, wipes, skincare)
- Feeding items that have been opened
- Clearance or sale items
This policy is strictly followed for baby health and safety.
🔄 Exchange Policy
- Exchanges are allowed for size or product mismatch
- Exchange requests must be submitted within 7 days
- Product must be unused and in original condition
💰 Refund Policy
- Refunds are issued after product inspection
- Approved refunds will be processed within 7–10 working days
- Refunds are made via:
- Bank Transfer
- Wallet (if applicable)
Shipping charges are non-refundable unless the error was from our side.
🚚 Return Shipping
- If the mistake is from 3-Zee, return shipping is free
- If the return is due to a change of mind, shipping charges apply
📝 How to Request a Return
- Contact us via Email or WhatsApp
- Share your order number and issue
- Our team will guide you step-by-step
📧 Email: support@3-zee.com
💖 Our Promise to Parents
We aim to resolve every issue fairly, quickly, and respectfully.
Your trust is our biggest responsibility.
